At 16vip, your privacy matters. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your information as a player on our platform.
Effective Date: January 1, 2026 | Last Updated: January 1, 2026The most important things 16vip players should know about how we handle personal data
16vip uses industry-standard SSL encryption and secure data storage to protect your personal and financial information from unauthorized access at all times.
16vip does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used solely to operate and improve the 16vip platform.
As a 16vip player, you have the right to access, correct, and request deletion of your personal data. Submit a request anytime through our support team.
16vip processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
16vip uses cookies to improve your experience on the platform. You can manage your cookie preferences at any time through your browser settings.
Some data collection on 16vip is required by Philippine anti-money laundering regulations. We collect only what is legally necessary and retain it only as long as required.
About This Policy: This Privacy Policy ("Policy") describes how 16vip ("the Company," "we," "us," or "our") collects, uses, stores, and protects the personal data of users ("Player," "User," or "you") of the 16vip online gaming platform at https://16vip.app. This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. By registering for or using the 16vip platform, you acknowledge that you have read and understood this Privacy Policy.
1.1 16vip is committed to protecting the privacy and personal data of all players who use our online gaming platform. We understand that trust is the foundation of any good relationship — and that includes how we handle your information.
1.2 This Policy applies to all personal data collected through the 16vip website at https://16vip.app, the 16vip mobile application, and any other digital touchpoints operated by 16vip, including customer support communications and promotional channels.
1.3 This Policy should be read alongside the 16vip Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and 16vip.
1.4 If you have any questions about this Policy or how 16vip handles your personal data, please contact our Data Protection Officer using the details provided in Section 15.
2.1 For the purposes of the Philippine Data Privacy Act of 2012, 16vip is the personal information controller responsible for the personal data collected through the 16vip platform.
2.2 16vip has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. You may contact the DPO at the email address provided in Section 15 of this Policy.
2.3 Where 16vip engages third-party service providers to process personal data on its behalf, those providers act as personal information processors and are bound by contractual obligations to process data only in accordance with 16vip's instructions and applicable law.
3.1 16vip collects the following categories of personal data from players:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile number, home address | Account communications, support, notifications |
| Financial Data | GCash number, PayMaya account, bank account details | Processing deposits and withdrawals |
| Transaction Data | Deposit history, withdrawal history, bet records, game history | Account management, AML compliance, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system | Platform security, fraud prevention, analytics |
| Usage Data | Pages visited, games played, session duration, click patterns | Platform improvement, personalization |
| Communications Data | Support chat logs, email correspondence | Customer support, quality assurance |
3.2 Sensitive Personal Information. In certain circumstances, 16vip may collect sensitive personal information as defined under the Data Privacy Act, including government ID numbers required for identity verification. Such data is collected only where strictly necessary and is subject to enhanced security measures.
3.3 Voluntary Provision. Some personal data is provided voluntarily by you during registration or in the course of using the platform. Other data is collected automatically as described in Section 4.
4.1 Directly from You. We collect personal data directly from you when you:
4.2 Automatically. When you access and use the 16vip platform, certain technical and usage data is collected automatically through cookies, web beacons, and similar tracking technologies. This includes your IP address, device identifiers, browser type, and behavioral data such as pages visited and games played. Please refer to Section 8 for more information on cookies.
4.3 From Third Parties. 16vip may receive personal data about you from third parties in the following circumstances:
5.1 16vip uses the personal data we collect for the following purposes:
Marketing Opt-Out: If you no longer wish to receive marketing communications from 16vip, you may opt out at any time by updating your communication preferences in your account settings or by contacting our support team. Opting out of marketing communications will not affect the delivery of essential account and transaction notifications.
6.1 Under the Philippine Data Privacy Act of 2012, 16vip processes your personal data on the following legal bases:
7.1 16vip does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
7.2 All third-party service providers who process personal data on behalf of 16vip are required to implement appropriate technical and organizational security measures and to process data only in accordance with 16vip's instructions and applicable law.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of 16vip's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that may result.
8.1 16vip uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and support security and fraud prevention measures.
8.2 Types of Cookies Used. The following categories of cookies are used on the 16vip platform:
8.3 Managing Cookies. You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 16vip platform. Strictly necessary cookies cannot be disabled as they are essential for the platform to operate.
8.4 Do Not Track. Some browsers offer a "Do Not Track" feature. 16vip currently does not respond to Do Not Track signals, but we are committed to reviewing this position as industry standards evolve.
9.1 16vip retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
9.2 The following general retention periods apply to personal data held by 16vip:
9.3 Where personal data is no longer required, 16vip will securely delete or anonymize it in accordance with our data disposal procedures.
10.1 16vip implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
10.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 16vip will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its implementing rules.
10.3 While 16vip takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the security of your 16vip account credentials.
11.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 16vip:
11.2 To exercise any of the above rights, please contact the 16vip Data Protection Officer using the contact details in Section 15. 16vip will respond to all valid requests within thirty (30) days of receipt, in accordance with the Data Privacy Act.
Identity Verification for Requests: To protect the security of your personal data, 16vip may require you to verify your identity before processing any data subject rights request. This is to ensure that personal data is not disclosed to or modified by unauthorized persons.
12.1 The 16vip platform is strictly intended for persons aged twenty-one (21) years and above. 16vip does not knowingly collect personal data from individuals under the age of 21.
12.2 If 16vip becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any deposits made by an underage player will be returned to the originating payment method.
12.3 If you believe that a minor has registered for a 16vip account, please contact our support team immediately so that we can investigate and take appropriate action.
13.1 In the course of operating the 16vip platform, your personal data may be transferred to and processed in countries other than the Philippines, including countries where our technology service providers and data processors are located.
13.2 Where personal data is transferred outside the Philippines, 16vip ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require recipients to provide a level of data protection equivalent to that required under Philippine law.
13.3 By using the 16vip platform, you consent to the transfer of your personal data to other countries as described in this section, subject to the safeguards described above.
14.1 16vip reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features of the 16vip platform.
14.2 Where changes to this Policy are material, 16vip will notify registered players by email or through a prominent notice on the platform prior to the changes taking effect. The updated Policy will always be available at https://16vip.app/privacy-policy.
14.3 Your continued use of the 16vip platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the updated Policy, you should cease using the platform and contact us to close your account.
14.4 The effective date at the top of this Policy indicates when it was last reviewed and updated.
15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way 16vip handles your personal data, please contact our Data Protection Officer through the following channel:
16vip Data Protection Officer
Email: [email protected]
General Support Email: [email protected]
Live Chat: Available 24/7 through your 16vip account dashboard
Response Time: Within 30 days for formal data privacy requests; within 24 hours for general inquiries
15.2 If you are not satisfied with 16vip's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
15.3 For information about your rights as a player, including responsible gaming tools and self-exclusion options, please visit our Responsible Gaming page or review our Terms & Conditions.
Your data is safe with us. Join hundreds of thousands of Filipino players who trust 16vip for a secure, fair, and exciting online gaming experience. Register today — 21 and above only.